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Privacy Policy

This privacy policy and cookies policy are designed to inform you about how Eiliana (we, us, our) may collect and use the data shared and collected during the users’ (you, your) visit at https://www.eiliana.com/. We (Eiliana and Globalgig Resources Private Limited) understand that by using this website, you agree with our privacy and cookies policies. We encourage the visitors at the Eiliana website to read our policies along with other terms and conditions.

Your Privacy is Our Top Priority

Eiliana’s mission is to connect businesses of all shapes and sizes and freelancers from around the globe to meet objectives. Eiliana is a freelancing marketplace built around trust. Whether you’re using Eiliana to hire a freelancer or to find a job, we do many things behind the scenes at Eiliana to keep the platform delivering the dependable expected support.

We offer our users the freedom to allow us or not to allow us to collect, use and share the data as described in this Privacy Policy.

We are a working marketplace/ online freelancing platform for freelancers (who want to earn money by selling their services) and businesses/clients (want to hire a professional to get their work done). People use our services to take their careers or businesses to new heights.

This privacy policy implies Eiliana’s policy concerning information, including personally identifiable data (“Personal Data”) and other information collected from site visitors and users of the service.

Your access to and use of this site and the service is subjected to Eiliana’s user agreement/terms and conditions.

Scope of Privacy Policy

This privacy policy sets out how Eiliana collects, retains, and uses information, including personal data (“Personal Data”) and non-identifiable data, about service users and site visitors.

When you interact with us through the site or the service, we may collect personal data and other information from you, as further described below.

Changes and Modifications

We can modify this privacy policy at any time without prior notice. However, we try to inform our users about changes/updates incorporated but do not assure it every time. If you don’t agree with any of the clause in the privacy policy, you are free to close your account and not use the Eiliana website.

You acknowledge that your continued use of our updated or changed privacy policy means that the collection, use, and sharing of your personal information is subjected to the updated/changed privacy policy as is effective.

Data We May Collect and Share (Cookies Policy-1st Part -Eiliana)

Sign Up/Registration: You provide us with information when you sign up or register with us. Whether you sign up as a freelancer or a client on our website, we collect your personal information.

We may request, collect, or process the following information:

Personal Information: First name, last name, gender, company name (if registered as a client), date of birth, company name, and password

Contact Details: Email address, phone number

Location Details: Billing address, time zone, country

Identity Details: Proof of identity (e.g. drivers license, passport), proof of address (e.g. utility bill), the photograph of the user

Financial Information: GST number/PAN number, credit card, wire transfer details, payment processor details (e.g. PayPal), tax numbers.

User-Generated Content: Project summary & attachments, user reviews & attachments, user messages, etc.

Besides, freelancers and clients voluntarily provide us information such as your name, email id, phone number when using the contact form or responding to one of our questionnaires/surveys.

Profile: As a freelancer, you need to provide a variety of information on your profile, such as profile picture, educational background, skills, work experience, certifications etc. Except for certifications, all the fields are mandatory. This information is used for three general purposes: to customize the content you see, to fulfill your requests for different services; to contact you about our services via email, SMS, and other means of communication.

Data from Others: As a freelancer, you can share a friend’s personal information such as name, phone number, email address for our sales & project referral program or simply join Eiliana.

Record of Interactions: We may collect or process the following information:

Metadata - IP address, computer, and connection information, referring web page, standard web log information, language settings, time zone, etc.

Device Information - Device identifier, device type, device plugins, hardware capabilities, etc.

Actions - Pages viewed, buttons clicked, time spent viewing, search keywords, etc.

How We May Use Your Data (Cookies Policy-2nd Part -Eiliana)

The collected information is used to support your privacy rights and Eiliana.com business model. This information will be used only if the same does not affect any legal or fundamental rights of Eiliana.com.

Services: We use your personal information to connect with others, find and be found for opportunities, stay informed, and serve your career/business objectives. For example, your qualifications, work experiences, and skills data help the clients to find your profile, send job proposals as per your expertise, and hire you with confidence.

Respond to Requests: We also use your data to respond to queries and resolve the issues.

Communications: We will contact you through phone number, email address, notices/news/blogs posted on our website, and other ways through our services, including social media messages, text messages, and push notifications.

We will send you messages about the latest features, product improvements, functionalities, or other service-related issues.

We also send messages and newsletters about everything about work marketplaces, how to use our services, reminders, latest job postings, latest freelancer sign-ups, referral programs, and promotional messages. You may change your communication preferences at any time.

Marketing: In addition, we use our users' (freelancers and clients) data to tell them about services, upcoming events, promotions, etc that we believe will foster their interest, engagement, achievements, and deliverance. You have the liberty to opt-out from such communications.

Research and Development: We use data to conduct data analysis, research, and improve our work marketplace. We use collets information to provide you with an improved personalized experience.

Customer Support: We use data (including your communications) to investigate, respond, and resolve complaints and issues.

Other Purposes: We may use data to secure your account information, verify your access rights, to bill your account. We use data to assess service levels, monitor traffic patterns and gauge the popularity of different features and service options of our website and/or services. We may use the collected information-

  • To enforce our policies
  • To protect against fraud or error
  • To respond to the violation of our rights or those of third parties
  • As required to comply with applicable laws

How We May Share Your Information

We Care, We Protect, and We Try Not to Share

We strongly advise the visitors of Eiliana to read Privacy Policy every time they visit Eiliana to get themselves aware of the latest changes made by us.

We take appropriate steps to protect your privacy. Eiliana.com is ad-free. Customer information is not shared with third parties in general.

If you were agree for sharing your information in the past but now you do not want to share your information, email us with a request to make the changes. Our technical experts will make the required changes accordingly.

As being an Indian company, Eiliana complies with strict Indian regulations about product development, privacy, and security.

Eiliana.com upholds the right to privacy as provided by the Constitution of India.

Your Choices and Obligations

Data Retention: We keep most of your personal information and professional data for as long as your account is with Eiliana.com

Rights to Access and Control Your Personal Data: You can access, edit, change or delete your data. For personal information that we have about you, you can:

Ask us to delete all or some of your personal data or delete it on your own.

Edit or change data through your account. You can also ask us to change, update or fix your inaccurate or incomplete data.

You can ask us to stop using some or all of your data in some cases, particularly if it is inaccurate, incomplete or unlawfully held.

Other Important Information

Security

Eiliana implies the robust security technologies to keep the stored information secure, protected, and intact against the possibilities of vulnerabilities.

We follow the best-secured workflows to keep the database confidential.

We follow the most advanced practices to prevent any data theft and unauthorized access.

For Freelancers: Eiliana is a trusted freelancing platform to find work and get paid securely. You can find the right freelance contact work here while keeping your profile anonymous as a freelancer.

We display clients’ profiles and project details to get a better idea of the client.

We provide 24*7 customer support to resolve any issue.

Our multiple pricing models (hourly, retainers hip, fixed price) help freelancers get securely compensated for their work.

For Clients:

Eiliana helps you find and compare several seasoned freelancers and choose one who fits the best to your project's needs and budget.

You can check reviews, portfolios, skills, education, and work experiences to hire the best freelancers.

Identification verification confirms that freelancers have valid credentials.

Cross-Border Data Transfers

We process data inside and outside India. We rely on legally-provided mechanisms to lawfully transfer data across borders. We follow the rules and regulations of the particular country for privacy and security. Countries where we process data may have their own laws different from India.

Contact Information

If you have any question regarding privacy policy and cookies policy of https://www.eiliana.com/, please contact us. Users in the designated countries may also have the right to contact our support team for their data protection and security-related issues. We use the term “Designated Countries” to refer to the countries in the European Union (EU), European Economic Area (EEA), and Switzerland.

If you need any further clarification, contact us:

  • Name with designation
  • Email
  • Phone Number:
  • Address
  • Eiliana URL(contact us)